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标题: Customer involvement and interaction in retail banking: an examination of ris... [打印本页]

作者: highpolymer 时间: 2017-6-2 09:37
标题: Customer involvement and interaction in retail banking: an examination of ris...

题名	Customer involvement and interaction in retail banking: an examination of risk and confidence in the purchase of financial products
作者	Barry Howcroft, Robert Hamilton, Paul Hewer
杂志	Journal of Services Marketing
年\|卷\|期	Vol. 21 Issue: 7
页码	pp.481-491
链接	http://www.emeraldinsight.com/doi/pdfplus/10.1108/08876040710824843

本帖最后由 lo7ve77 于 2017-6-2 11:40 编辑

作者: zbgood2009 时间: 2017-6-2 09:37
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